Pocketalk ensures providers can meet their patient’s communication needs
Improve direct day-to-day communication through convenient, instant translations without the long wait times or the scheduling hassles. With the combination of speed, accuracy, and clarity, Pocketalk can save money spent towards costly calls to translation & interpretative service lines. Reserve those for the critical communication and let Pocketalk take care of the basics.
What our customers are saying
There were numerous occasions where the patient's medication allergies were completely different than what they were saying in English... That is a potential life or death situation that was avoided with Pocketalk!
When nurses or MAs are busy rooming patients and getting them checked in, Pocketalk has been able to substitute our need to pull in a translation phone or pull one of our Spanish-speaking staff from their duties just to translate for us. Pocketalk has literally been a lifesaver.
Pocketalk helped us talk with some of our Spanish speaking patients to let them know what was going on with their plan of care, help evaluate/assess their pain, and most importantly bridge the communication gap and alleviate any fears or questions that normally would not have been able to be answered.
80% of serious medical errors were the result of miscommunication between caregivers during patient handovers.
Communication failure contributed to patient injury in 43% of anesthesia malpractice claims.
One study reported the implementation of online translation tools such as Google Translate and MediBabble in hospitals, which increased the satisfaction of both medical providers and patients (to 92%) and improved the quality of healthcare delivery and patient safety.
Language barriers in healthcare lead to miscommunication between the medical professional and patient, reducing both parties’ satisfaction and decreasing the quality of healthcare delivery and patient safety.
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Pocketalk has changed the way businesses and organizations communicate all over the US.
- Mayo Clinic/ Superior Drive Support Center
- Tyler Holmes Memorial Hospital
- Williamsburg Area Medical Assistance Corp