Pocketalk Mobile App for Enterprise Whitepaper

1. Basic Information

1.1 Service Provider

Pocketalk è progettato e fornito da Pocketalk Corporation.

1.2 Data Flow

<Figure 3. Pocketalk App High Level System Architecture>

1.3 User Data

• Pocketalk app stores the transcription text and translated text, and camera translation images within the mobile device local storage only.
  • Customers can delete these data via the app at any time.
• Pocketalk app won’t store any data related to the language (speech) and camera translation in Pocketalk Server.

2. Features

2.1 Key Features

2.1.1 Voice Translation & Supported Languages

Real-time two-way voice translation: Speak into the device and get instant translations in another language.
Supports more than 80 languages: Covers a wide range of languages for global communication.

2.1.2 Camera Translation & Supported Languages

Translate text from images: Point the camera at signs, menus, or documents to get instant translations.
Supports more than 50 languages: Covers major languages for convenient text translation.

2.2 Product Specifications

2.3 Instructions, Manual & Safety Information

Please refer to the online manual (https://pocketalk.link/app_manual).

3. Support

3.1 Information Notification

Official Website: Latest news, updates, and FAQs are available on the official Pocketalk website.
Email Notifications: Users may opt-in to receive important information and updates via email.

3.2 Troubleshooting

Self-Service Resources:
Users are encouraged to utilize the following resources for troubleshooting common issues:

• Online manual (https://pocketalk.link/app_manual).
• FAQs addressing frequently encountered problems.

Contacting Support:
If self-service resources do not resolve the issue, IT representative can contact us directly at EAP@pocketalk.com.

4. Security & Compliance

Pocketalk Mobile App is a state-of-the-art tool designed to facilitate real-time, accurate language translation, empowering global communication. Our app leverages the flexibility and extensive security features of Android OS, tailored to meet the needs of enterprise customers. The app is developed, tested, and delivered by Pocketalk.

• End-to-end encryption (AES-256) for data transmission
• Data Anonymization
• No data retention policy
• Regular security updates

5. Service Provision & Contract

5.1 Service Usage Conditions (Terms of Use)

Please refer to the latest Terms of Use available online for the Service Usage Conditions.
https://pocketalk.link/tou

5.2 Service Level Objective (SLO)

Pocketalk is operating under the following SLO.

5.3 Government Approval, Authorization, Certification, Notification,etc.

If any government approval, authorization, certification, notification, is required in order for the user to use the device, the user shall handle such issues at the user’s own expense and responsibility, unless the distributor is able to obtain such approval, authorization, certification, notification, etc.